Customer Service Agent

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  • Full-time
  • Qatar

SMSA Express

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Job summary

Company
SMSA Express
Location
Doha, Qatar
Job type
Full-time
Posted
5 Nov 2026
Apply before
5 Dec 2026

SMSA Express is hiring a Customer Service Agent for a full-time customer service job in Doha, Qatar. This role suits people who know courier and freight work and enjoy a fast-paced logistics setting.

Responsibilities

  • Call back customers within 24 hours through the callback process.
  • Work with the destination team on customs paperwork for held shipments.
  • Communicate by email, fax or phone with other departments to solve problems quickly.
  • Check unassigned traces every 30 minutes and review all traces at least twice a day.
  • Check pending traces and other transactions within 16 hours.
  • Confirm delivery instructions with customers.
  • Resolve trace issues and keep quality feedback high.
  • Follow up with customers as per the standard process.

Requirements

  • Background in courier and freight operations is an advantage.
  • Disciplined, with strong communication skills and a customer-first mindset.
  • Ability to work well in a fast-paced logistics environment.
  • Mandatory: MS Office skills and good communication skills.
  • A diploma is preferred; high school education is acceptable.
  • At least 4 years of relevant work experience, with 1 to 4 years in logistics preferred.

How to Apply

Apply through the button on this page. Immediate joiners are welcome. The company also mentions transferable visa sponsorship and welcomes female or male candidates of any nationality.

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