Client Advisor
ALI BIN ALI
Job Category: Company
OBJECTIVE/ PURPOSE OF THE JOB:
This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.
KEY RESPONSIBILITIES
- Act as a Brand Ambassador in delivering an excellent experience for our customers.
- Negotiates the terms of an agreement and closes sales as per Technogym standards.
- Records sales and order information into customer sales order system, Salesforce.
- Maintain good product knowledge
- Maintains and develops current CRM database and accounts
- Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service
- Establishes and maintains customer relationships in order to grow profitable sales.
- Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
- Introduces and demonstrates new products to the customers.
- Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
- Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
- Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
- Reports on customer feedback to the management.
- Adheres to professional business etiquette and meets professional responsibilities
- Implementation of marketing activities at store level to increase visibility etc.
- Liaises with the technical team and shared services to ensure a seamless experience to the customers.
- Exceed all behavioral requirements adhering to the dress code and appearance guidelines
Desired Skills and Experience
JOB REQUIREMENT
- Bachelor Degree
- Minimum experience: 3 years of experience in Sales B2C- Retail
- Fluent in English
- Selling attitude with an emphasis on developing business
- Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
- Ability to acquire some expertise in Store operation applications (Sales Force, SAP)
- Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle
- Passion for fitness and wellness (high standing/no smoking)
- Entrepreneurial approach
- Ability to create and cultivate a network
- Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
- Preferred Industry in Luxury Furniture, Watches, and Cars