Bodyshop Service Advisor
Confidential
Job Category: Supervisor
Are you a talented and driven professional looking for a new challenge here in Doha?
We are expanding our team and seeking passionate individuals to join our team at Porsche Centre Doha!
If you thrive in a dynamic environment and have a passion for automotive excellence, we want to hear from you.
Available Roles:
– Level 2 Technician
– Luxury Retail Sales Representative (Arabic / Female)
– Bodyshop Foreman (Arabic / Male)
– Bodyshop Service Advisor (Arabic / Male)
– Auto Painter
– Auto Denter
For Local Candidates Only: Must be physically present here in Qatar.
Visa Status: Must possess a transferable visa with a valid NOC (No Objection Certificate) preferred.
Experience: Relevant professional experience in the automotive industry is highly valued.
Interested applicants, please send your CV with the subject line “Job Application: [Role You’re Applying For]”.
Come be a part of the journey and help us build something extraordinary.
#HiringQatar #DohaJobs #QatarRecruitment #AutomotiveJobs #JobOpening
Duties and Responsibilities:
- To make customer bookings and plan customer arrival times (where necessary).
- To establish customer’s onward travel arrangements and Mobility Car facility or courtesy transport.
- Load the Bodyshop accurately using agreed Flat Rate times and Reservation System
- Greet all customers at Reception and agree on customer’s service and repair requirement including:
- Physical inspections where necessary.
- Deal with customers in a courteous efficient and considerate manner.
- Promote the sale of accessories and clothing.
- Complete Repair Orders and inform customers of approximate prices,
- Delivery times and method of payment.
- Take responsibility for customer vehicles (check for damage, tools, spare wheel, valuables etc.), keys and Bodyshop parking.
- Monitor progress in workshops to ensure promised delivery times are met.
- Notify and obtain customer approval for additional work required.
- Conduct Final Quality Control test and ensure correction if necessary.
- Present completed vehicle to customer personally, explain repairs carried out and ensure customer satisfaction with the completed job
- Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain Customer Record Files, update on daily basis to ensure accuracy of Dealership database.
- Maintain a customer contact system including:
- Making contact with customer on day following service or repair work to ensure satisfaction with work carried out.
- Giving customers regular updates on progress of goodwill claims.
- Follow-up of customers not seen for long periods to demonstrate continued interest in their Aftersales requirements.
- Maintain Service Reception posters, leaflets, displays etc. To promote Service Department and brand image, including the standard of housekeeping and personal appearance.
- Maintain reference materials: handbooks, brochures, accessory manual in Reception for customer enquiries.
- Maintain and improve personal Product and Technical knowledge through information bulletins, magazines, etc. and attending training courses as agreed with Service Manager.
- Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept. to ensure claims can be processed quickly.
- Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept. to ensure claims can be processed quickly.
- Keeping up with online training, fulfilling the learning path to 100% at all times.
Experience, Qualifications and Skills:
- To have qualifications from a certified collage/school for automotive training.
- Have a sound knowledge of automotive repair techniques.
- Have a basic knowledge of Microsoft Word, Excel and at least one dealer management system.
- Have worked for a premium vehicle dealership in the position applied for
- Be able to work on their own initiative.
- Is able to communicate in English clearly, both verbally and in written form
- Multitasking skills are essential.
- Speaking Arabic would be an advantage, but not essential.
- Must be capable of conducting themselves in an organized manner and be part of a team environment.
- Can work under pressure to achieve deadlines.
- Smart, clean and presentable.
- Have a high tolerance level when dealing with customers
- Good practice/work ethics.