Manager Channels and Payment Systems
Confidnetial
Job Category: Job Openings in Qatar / Manager
Commercial bank Innovation Servives is hiring a Manager ,Channels and Payment Systems to join our dynamic IT team to be based on site in Doha, Qatar.
The candidate will Manage a team of Application Support Engineers who will ensure that the safe, secure and reliable running of business application remains as a key priority for the CB IT team. Its domain specific to Payments and Channels. As member of the IT Operations – Run the Bank leadership team, the role will influence a more pro-active support model at all levels across CB, maximising the end user experience, minimising friction in using Business Applications and demonstrating leadership behaviours which will influence these outcomes in the other IT Operations Management teams in CB. Leading a team of engineers aligned to specific
applications, middleware technologies, deployment architectures and / or infrastructures, the Application Support Manager will ensure Lever1 \Level 2 support tasks are deployed in a timely, efficient and customer orientated manner and through their leadership,ensure that any new applications and services being developed hold customer experience at the centre of their design thinking.
Key Accountabilities:
- Understand the high-level service architectures, components, relationships, processes and technologies, to an advanced level
- Thorough understanding of banking domain channels and payments platforms.
- Thorough understanding of payments systems such as SWIFT, Qatch, QIPS, WPS and other payments channels.
- Good understanding of compliance platforms such as FIRCO.
- Understanding merchant acquiring payment gateways will be a plus.
- Managing the acceptance into service of ramp-ups, reductions, and other changes of service scope
- Managing the team resources to ensure that those services meet the service delivery scope and requirements according to ITIL Service Description
- Efficiently allocate the team of resource between BAU, Enhancement and Project Work to participate in releases and upgrades which were tested in UAT and pre-PROD
- Ensure that the service is entered in the Service Catalogue
- Ensure proper vendor management.
- Participate in Service Description creation, manage Run-time costs for OPEX, resource allocation requests
- Ensuring that all Application Operations Manuals in BAU are in place and up to date, and other service related documents are accurate and maintained
- Ensure that timely corrective measures are taken in order to improve uptime and reduce number of incidents of supported business application services
- Serving as the point of escalation for major incidents relating to the supported services
- Ensure consistent and appropriate communication with Service Owners / Technology Partners.
Required Qualifications:
- Bachelor’s degree in Computer Science or Project management
Required Experience:
- 9+ years’ experience working knowledge of IT Development and support with minimum 5 years’ experience in managingbanking business application support.
- Excellent understanding of IT service management best practices and procedures.
- Expert in functional release methodologies and best practices.
- Expert in QA metrics, defect metrics, and product quality trend analysis.
- Excellent project management skills.
- Banking knowledge is Must.
- Knowledge in system integration and administration.
- Ability to collaborate and communicate effectively.
- Excellent impact analysis skills
- Good computer and MS office skills.
- Arabic and English speaking preferred.
If you meet the above requirements, please apply to the role and we will get in touch!