Manager Channels and Payment Systems

  • Full Time
  • Anywhere
  • 4000 QAR / Month

Confidnetial

Job Category:

Commercial bank Innovation Servives is hiring a Manager ,Channels and Payment Systems to join our dynamic IT team to be based on site in Doha, Qatar.

The candidate will Manage a team of Application Support Engineers who will ensure that the safe, secure and reliable running of business application remains as a key priority for the CB IT team. Its domain specific to Payments and Channels. As member of the IT Operations – Run the Bank leadership team, the role will influence a more pro-active support model at all levels across CB, maximising the end user experience, minimising friction in using Business Applications and demonstrating leadership behaviours which will influence these outcomes in the other IT Operations Management teams in CB. Leading a team of engineers aligned to specific

applications, middleware technologies, deployment architectures and / or infrastructures, the Application Support Manager will ensure Lever1 \Level 2 support tasks are deployed in a timely, efficient and customer orientated manner and through their leadership,ensure that any new applications and services being developed hold customer experience at the centre of their design thinking.

Key Accountabilities:

  • Understand the high-level service architectures, components, relationships, processes and technologies, to an advanced level
  • Thorough understanding of banking domain channels and payments platforms.
  • Thorough understanding of payments systems such as SWIFT, Qatch, QIPS, WPS and other payments channels.
  • Good understanding of compliance platforms such as FIRCO.
  • Understanding merchant acquiring payment gateways will be a plus.
  • Managing the acceptance into service of ramp-ups, reductions, and other changes of service scope
  • Managing the team resources to ensure that those services meet the service delivery scope and requirements according to ITIL Service Description
  • Efficiently allocate the team of resource between BAU, Enhancement and Project Work to participate in releases and upgrades which were tested in UAT and pre-PROD
  • Ensure that the service is entered in the Service Catalogue
  • Ensure proper vendor management.
  • Participate in Service Description creation, manage Run-time costs for OPEX, resource allocation requests
  • Ensuring that all Application Operations Manuals in BAU are in place and up to date, and other service related documents are accurate and maintained
  • Ensure that timely corrective measures are taken in order to improve uptime and reduce number of incidents of supported business application services
  • Serving as the point of escalation for major incidents relating to the supported services
  • Ensure consistent and appropriate communication with Service Owners / Technology Partners.

Required Qualifications:

  • Bachelor’s degree in Computer Science or Project management

Required Experience:

  • 9+ years’ experience working knowledge of IT Development and support with minimum 5 years’ experience in managingbanking business application support.
  • Excellent understanding of IT service management best practices and procedures.
  • Expert in functional release methodologies and best practices.
  • Expert in QA metrics, defect metrics, and product quality trend analysis.
  • Excellent project management skills.
  • Banking knowledge is Must.
  • Knowledge in system integration and administration.
  • Ability to collaborate and communicate effectively.
  • Excellent impact analysis skills
  • Good computer and MS office skills.
  • Arabic and English speaking preferred.

If you meet the above requirements, please apply to the role and we will get in touch!

Tagged as: , , , ,

Upload your CV/resume or any other relevant file. Max. file size: 100 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Related Jobs
  • Confidnetial
    Full Time
    Qatar

    #hiring_initiative 1) We are looking for sales executives with FMCG sales/pre-sales experience NOC AND DRIVER'S license must Drop your CV TO sujath.noushad@qnie.com 2) Urgent Hiring ( Must be Available in Qatar) Strategy Consultant - with Policy/Qua
  • archin.design
    Full Time
    Qatar

    #Hiring Executive Secretary/Administration We are looking for an experienced professional Executive Secretary/ Administration for a leading Design/ Fit Out/ Manufacturing Company based in Doha, Qatar. Interested Candidate may Contact – Email hr@a
  • applab
    Full Time
    Qatar

    We are hiring for the position of IT Project Manager in the field of Software Development. Applicants with the following are expected: - Experience in managing software development projects (Preferably Custom Development) - Having professional C
  • Mdproperties
    Full Time
    Qatar

    We are Hiring! Analyst – Procurement to join ASAP, 1 year contract from start date Salary: 5,300 QAR per month/full package Experience: ·      3+ years' of relevant procurement experience in a large setting ·      Working Experience
  • qatarsteel
    Full Time
    Qatar

    Qatar Steel Company is looking for a Travel Assistant Job Description: To carry out specific administrative / facilities management role in the assigned area ensuring cost effective and high standards of service to its internal customers. § Perfor
  • Confidnetial
    Full Time
    Qatar

    Job Opportunity: Bilingual Nurse - Psychiatry Are you a dedicated and skilled Nurse with expertise in Psychiatry? An esteemed Healthcare institution in Qatar is seeking exceptional individuals like you to join our team and make a meaningful impact o