L2 Service/Network Engineer – Managed Services

Q-Soft is hiring on behalf of one of its client companies for an experienced L2 Service/Network Engineer to work onsite in Qatar. This role suits someone with strong skills in enterprise networking, telecom operations and managed services.

Responsibilities

• Handle and resolve escalated L2 technical incidents and service requests.
• Troubleshoot enterprise network and managed services issues.
• Lead P1 incidents, major outages and Root Cause Analysis (RCA).
• Make sure services are restored within agreed SLAs.
• Monitor network and service health using NMS and ITSM tools.
• Support L1 teams and coordinate technical escalations.

Requirements

• At least 5 years of experience in telecom or enterprise NOC/service desk environments, including 2+ years in L2 support (mandatory).
• Strong hands-on expertise in at least one domain: MPLS, IPVPN, SD-WAN, Enterprise Networking, Managed Security or Cloud Voice.
• Experience in incident management, troubleshooting, RCA and SLA management.
• Hands-on experience with ITSM and network monitoring tools.
• CCNP or equivalent vendor certification (mandatory).
• ITIL v4 Foundation (mandatory).
• Degree or diploma in IT, Telecommunications, Electronics or equivalent experience.
• Must be based in Qatar and available for rotating 24×7 shifts.
• Arabic and English bilingual skills are preferred.

How to Apply

To apply, use the button on this page. Interested candidates can send their updated CV as described in the listing.