Call Center Agent – Arabic

URGENT REQUIRED 📢📢📢

1. Call Center Agent – Arabic

– High School Diploma
– Minimum 1 year of call center experience
– Excellent communication skills
– High level of patience in dealing with a variety of individuals
– Participate in implementing the policies and procedures applicable to the role and process.
– Handle customers’ enquiries and complaints activities in a timely manner in line with the TBG objectives.
– Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.
– Follow up on customers’ requests via email or call wherever applicable to ensure maximum level of customer satisfaction.
– Communicate the latest prometons and offers, policy updates, product information to our customers.
– Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.
· Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.
· Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.
– With Valid Qatar ID and NOC for transfer sponsorship
– Salary To Be Discuss Upon Interview
– Willing to Start Immediately

Interested applicants, you may email your CV at careers@tbg.qa or whatsapp 5072 9625.

Please STRICTLY indicate the position you are applying for.

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